ISO 9001 Quality Management System

ISO 9001 Quality Management System

Quality

Management systems play an essential role in the mission of ARCOIN: the creation of value under conditions of sustainability.
ARCOIN has an in-house Quality Management System. The requirements established include those provided for in the UNE-EN ISO 9001 Standard and focus on customer satisfaction and continuous improvement, while remaining in line with current regulations.

The Quality Management System plays an essential role in obtaining the expected financial results, encouraging an environment that exceeds customer expectations in the enforcement of contracts.

Organisational structure

The Quality Committee, which includes representatives from all areas of business, plays an active part in complying with the premises of the Quality Policy through specific actions and in all locations in which the company operates, providing the necessary resources.

The Quality Department, which forms part of the Management and is independent to the lines of business, coordinates ARCOIN quality management. Four qualified experts (higher and middle-grade graduates) who offer specific assistance in the implementing of the Quality Management System, provide the necessary training and audit compliance with requirements.
Management of subcontractors and suppliers.

Suppliers are free to place bids tendered by ARCOIN and must pass an approval process. The requirements necessary for approval include company certification under UNE-EN ISO Series 9000, product certificate according to the applicable standard, auditing (visit) on the supplier’s premises and product approval through sampling.

ARCOIN assesses the behaviour of its suppliers and collaborators through continuous monitoring while the service commissioned is being provided.
Quality training and sensitisation.

To ensure greater compliance with the Quality Management Plans, ARCOIN provides its employees with the necessary training.

They are provided with documents: data sheets, job instructions and practice guides, among others, which provide details on behavioural guidelines in the different issues.  Training also includes sensitisation based on talks, meetings and signs and with the requirement of documents certifying the correct management of their activity.